Fisheye-Hemi for Aperture Plug-In Filter FAQ and Helps

Thank you for your purchase of Fisheye-Hemi. This file contains frequently asked questions and Help information about the product. 

Frequently Asked Questions:

Q:    Does this plug-in work with Aperture 3?
A:    This version is compatible with Aperture 3 (and above) in both 32 and 64 bit modes.  As in previous versions, Aperture 2.1 (and
above) is supported in 32 bit mode. 

Q:    What is Fisheye-Hemi?
A:    Fisheye-Hemi is an Apple Aperture compatible "edit" plug-in that offers an aesthetically pleasing and natural view of the image using a unique mapping technology!  Fisheye-Hemi provides a more normal view of people by not distorting their faces and bodies and straightens vertical lines. It improves the resolution of the image and displays the intended composition and framing better than other un-warping programs.
 

Q:    I’ve typed in my serial number multiple times and it still won’t work!  What’s wrong?
A:   When activating, please be sure to "copy and paste" your serial number into the serial number field directly from the email you received when you purchased.  Typing it can be error prone.


Q:    I need my serial number… How do I get it sent to me again?
A:   If you do not know your serial number, go here to have it e-mailed to you again.  If you’ve changed your e-mail address since your purchase of the product then click here to contact our support team.

Q:    What are the system requirements for this product? 
A:    The current version requires Apple Aperture 2.1 or above and has the same hardware and operating system requirements as Aperture.

Q:    How do I use this plug-in?
A:    First, install the plug-in before you start Aperture.  Next, start Aperture, Control-click on a fisheye image in the browser, and choose Edit with > Fisheye-Hemi.   The Fisheye-Hemi window will then appear allowing you to choose the correct setting for your image.     See Fisheye-Hemi technology for more information.

Q: My image has a watermark that says “Unregistered”.  How do I remove it?
A:  The trial versions contain all the features and functions of the activated product, but images processed with the unregistered product will appear with a watermark.  Note that the watermarking produced by the trial versions becomes permanent when you save your images, so be sure to save the modified image with a different name when using the trial versions.  To disable the watermarking feature you must purchase and activate the product. 

Q:  How do I purchase and activate the product?

A1:  Purchase within the product – (preferred and easiest method)

After executing the Plug-In, select the ‘Buy/Activate’ button within the dialog box and follow the prompts.  In the first dialog box, select the ‘Purchase Online’ button. This will take you through a secure internet transaction for the purchase of the product.  When the web site ‘Store’ purchase is complete you will be emailed a Serial Number.  After you receive the Serial Number via email, you will need to do the following:

Copy and paste your serial number into the “Serial Number” field and click "OK".  This will activate your product. 

A2:  Purchase from Web Store – (requires more steps)

The product can be purchased from the www.imagetrendsinc.com site by selecting the ‘Store’ button.  Select the ‘Buy’ button next to the product that you wish to purchase.  This will take you through a secure internet transaction for the purchase of the product.  When the web site ‘Store’ purchase is complete you will be emailed a Serial Number.  After you receive the Serial Number via email, you will need to do the following:

Open Aperture, Control-click on an image in the Browser and choose Edit with > Fisheye-Hemi.   Click on the ‘Buy/Activate’ button within the dialog box.  In the next dialog box, copy and paste your serial number into the “Serial Number” field and click "OK".  This will activate your product.
   

Q:    How do I manually activate the product I purchased if my PC is off-line?
A:    Your purchase receipt contains a serial number. You will need that to activate the product. Do the following steps to manually activate the product:

1.       Start up your imaging application (e.g. Aperture)

2.       Control-click on an image in the Browser and choose Edit with > Fisheye-Hemi

3.       Click on the “Buy/Activate” button

4.       Type your serial number into the “Serial Number” field and click "OK"

5.       Follow the on-line instructions from there…

You will be instructed on how to use a Web browser on another PC to activate your product.

Q:    How do I transfer the plug-in to a different computer?
A:    If you have installed and activated your Plug-in on one computer, but wish to move it to a different computer, do the following:

1)      Install the plug-in on the new computer.

2)      Bring up your imaging application (e.g. Aperture)

3)       Control-click on an image in the Browser and choose Edit with > Fisheye-Hemi

4)      Click on the “Buy/Activate” button

5)      On the “Purchase, Update or Activate” dialog enter your serial number for the product and click “OK”. Your serial number is e-mailed to you when you purchase the software.

If you do not know your serial number, go here to have it e-mailed to you again.  If you’ve changed your e-mail address since your purchase of the product then click here to contact our support team.
 

Q:    What cameras and lens combinations are supported?
A:    The Fisheye-Hemi filters support different combinations of cameras and lenses.

Fisheye-Hemi 1 (Circle) works best with a lens and camera combination that covers 180 degrees horizontally across the field, such as a Nikon D80 with an 8mm lens (see illustration below).

Fisheye-Hemi 2 (Full Frame) works best with a lens and camera combination that covers 180 degrees diagonally, such as a Nikon D80 with a 10.5mm lens (see illustration below). This combination is commonly called a "full frame fisheye image".

Fisheye-Hemi 3 (Cropped) works best with a lens and camera combination that covers less than 180 degrees diagonally, such as a Nikon D80 with a 16mm lens (see illustration below).

For additional information on supported Camera and Lens combinations, please refer to the web site under Products, Hemi, Tips and Techniques, Supported Camera and Lens: Supported Camera and Lens

Fisheye-Hemi will work with most full frame lenses on medium format film cameras, such as the square Hasselblad format, with the entire maximum image size scanned.  Please try the software with your specific equipment before you buy it.

Fisheye-Hemi will also work with consumer cameras with fisheye converters when zoomed to a specific focal length.  If you see barrel distortion in the Fisheye-Hemi images, zoom towards telephoto, if you see pincushion distortion, zoom towards wide angle to find and mark the ideal zoom setting.

Fisheye-Hemi will not work with a 15/16mm lens on APS size digital cameras.  These lenses were designed for full frame film use, but with many quality digital zoom lenses covering to 18mm, a 15/16mm fisheye has less utility on an APS size digital camera.

Q:    How is my security and privacy protected during my on-line purchase process?
A:    Image Trends is committed to protecting the privacy of our customers and providing secure eCommerce transactions.   Neither Image Trends nor our Service Providers retain your sensitive information.  The process is secure and your personal credit card information is not retained by Image Trends or our partners.  You can access the Image Trends Privacy Policy by selecting this link:  Image Trends Privacy Policy  

Q:    How can I contact Support?
A:    Click here to contact our support team.